Shipping & Returns - No-Frizz, No-Fuss
Shipping Policy
All Prices Include Delivery — No Surprise Fees! ​What you see is what you pay — shipping is already included in every order.
No hidden charges, no checkout shocks — just fabulous hair care delivered to your door.
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We are committed to prompt and reliable shipping. Most orders are processed and shipped the same day or by the next business day whenever possible. Every package is packed with precision to ensure it arrives in excellent condition.​
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Standard shipments are sent via USPS Ground Advantage, which provides 2–5 business day delivery, tracking, and insurance.
For larger or high-value orders, we use UPS, which includes tracking and signature confirmation for added security.​
We currently ship within the 48 contiguous United States only. We do not ship to Alaska, Arkansas, Hawaii, Kentucky (select areas), Missouri (select areas), Montana, New Mexico, Oklahoma, Texas (select areas), P.O. Boxes, or international addresses at this time.
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As we continue to grow, we are constantly refining our logistics and customer service processes to ensure the best possible experience. We also offer convenient local delivery options and operate across multiple online platforms.​
If you have a shipping-related concern, please type your message in the contact form and attach any relevant files or photos to help us assist you more effectively.
Once received, we’ll review your message and follow up as soon as possible. Thank you for your patience.
Return & Exchange Policy
​No Returns. No Refunds. No Drama.
All sales are final — but don’t worry, we’ve got your back! Every item is packed with love and care, but hey, If something’s off, we’re here to make it right and won’t rest until you’re satisfied.
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We guarantee that all items are 100% authentic, factory sealed, and sourced directly from trusted distributors or authorized salon providers. We do not source products from discount retailers.
This ensures that you receive items that are never opened, tampered with, damaged, or shelf-worn.
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You can expect to receive a fresh, brand-new, and original product — never expired and never previously handled. We stand fully behind the authenticity and quality of every item we offer.​
If you have any questions or concerns, please don’t hesitate to contact us. We're always happy to assist and will do our best to make things right whenever possible.